Policies

Holly Woodworking gladly accepts the following Ordering & Payment Options:

Use our online shopping cart system and our secure payment system 24 hrs. a day
Call in your order to (315)369-3757.

Methods of Payment:

MC/Visa
Personal Money Order from a US Bank in US Dollars
Personal Check may also be sent but please allow 2 weeks before shipment is sent.

About Delivery:

Standard Delivery – please allow 7 – 14 business days from when we receive your order.
We ship (USPS) United States Postal Service

Gift Certificates:

Gift certificates can be purchased for any amount. You can purchase them at the Shop or calll in your order (315)369-3757 and pay with a credit card.

Returns:

Moccasin Return/Exchange Policy

All items may be exchanged up to 30 days from the original date of purchase. Please send $10.00 in the form of check, money order or include credit card number in space provided on form below. This is to cover return postage to you.

Return shipping of exchanges to you only applies to exchanges shipped within the contiguous United States.

Items sent back for exchange after 30 days will be charged a $5.00 per pair exchange fee in addition to the $10.00 return postage fee. Please include these fees with your return or include your credit card number in space provided on form below.

All exchanges must be sent to: (hint: Cut out the label below and affix to your return package)

Item Exchanges
Return Merchandise Authorization # _________________
Holly Woodworking
3286 State Rte. 28
Old Forge, NY 13420

For fastest service, please follow exchange directions and complete the form below.

All exchanges must have an Return Merchandise Authorization (RMA) number. You must call us at (315)369-3757 to obtain this number. Exchanges sent to us without an RMA will not be accepted. (This number must be written on the outside of the package. See mailing label above to fill in and use)

Altered or Worn items may not be exchanged. (Please wear test your items on a carpeted surface) All exchanges must include the original shoebox. Please do not ship items directly in the shoebox. Items returned for exchange without the original shoebox or in a damaged shoebox are subject to a $3.00 re-boxing fee. (This fee is charged to us by the respective manufactures and is not a fee imposed by us).

PLEASE COMPLETE THIS FORM AND INCLUDE WITH YOUR EXCHANGE
STEP 1 - I am exchanging the following items:
QTY	ITEM #	SIZE	COLOR	REASON CODE	PRICE	TOTAL
					$	$
					$	$
					$	$
REASON CODES: (1) To Small (2) To Big (3) Color (4) Not as Described (5) Did Not Meet Expectations (6) Other - Please Explain:________________________ ______________________________________________________________
I am exchanging the above for:____________________________________ ______________________________________________________________
STEP 2 - If exchanging for a different model and either additional money is due or a credit needs to be issued, please include your charge card number and expiration date. (Visa, MasterCard, Discover)
Account#: __________________________________________________________
Exp: ________________ Last 3 digits on the back of card_________
A check may be included to cover additional costs or restocking fees if desired. Please make your check payable to Holly Woodworking
I authorize the above amout to be either charged or credited to my card:
_________________________________________(Signature)

You may return items to Holly Woodworking for a refund or credit to your original method of payment (minus shipping and handling), however, certain restrictions apply. They are:

Returns must be approved by Holly Woodworking.
Returns must be reported to Holly Woodworking within 10 days of purchase.
There must NOT be any writing, pricing or any other marks on the item.
The merchandise must be in the original carton and packaged properly.

Damages:

If your order arrives damaged due to shipping, you must keep the original carton and packing for inspection by USPS. Credits will be applied to your original method of payment or deducted from your next order.

E-Mail:

E-mail addresses are used to confirm orders, and update the customer on any new specials or promotions being offered. We do not sell any e-mail addresses to outside companies.

Mistakes Happen:

We make every attempt to avoid errors in pricing and product information. If a mistake occurs, we reserve the right to correct it, and we apologize for the inconvenience it may cause.

All prices, policies and terms are subject to change without notice.
A special thanks to all of you, our valued customers, for choosing
us for your shopping online!

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